Frequently Asked Questions

Every provider in our network completes a criminal background check, license verification with the issuing California board where a license applies, proof of active liability insurance and workers' compensation, an in-person interview with our team, and reference checks. We re-verify licenses and insurance annually, and we remove providers after a single unresolved service failure.

You meet your concierge in person before anything begins. If the match isn't right — at any point — tell us and we'll assign someone else at no additional cost. Subscriptions are month to month; we don't hold anyone in a long contract.

No. Vivere is a concierge and lifestyle management service. We coordinate life around the home: appointments, contractors, household systems, wellness, and administration. When hands-on clinical or personal care is needed, we source, verify, schedule, and manage licensed providers who deliver it.

Concierge coordination is generally paid privately and is not billed to Medicare. Some long-term care policies reimburse specific coordinated services, and some clients use HSA or FSA funds for eligible items. We'll review your policy language with you and handle the paperwork for any service that may qualify — without promising a reimbursement we can't verify.

A consultation is usually available within a few days. Once you decide to move forward, we typically complete the in-home concierge introduction within a week, and urgent items can be worked the same week.

You do. The person living in the home sets the priorities and approves the written plan. Nothing gets scheduled, changed, or shared over your objection.

Family sharing is opt-in and configurable. You choose which family members receive updates or health and safety alerts, and you can change or revoke that at any time.

Greater Los Angeles and Orange County, California.

The concierge subscription is $1,288 per month, with an optional $100 per month Family Plan Extension for alerts. Two lower-commitment entry points are available: a $250 Home & Lifestyle Audit and $350 for five hours of concierge help. Outside providers are billed at their own rates, quoted and approved by you before any work begins.

No. The Vivere app is entirely optional. Calling or texting your concierge works exactly as well, and no other technology is required. Message and data rates may apply.