The Process
Four steps, no mystery. You keep the final say at every one of them.
Step 01 · 30 minutes, by phone
We talk through the situation as it actually is — what's working, what keeps slipping, and what you want the week to feel like. No script, no pressure, and an honest answer about whether we're the right fit.
You'll leave the call knowing what we'd do first and what it would cost.
Step 02 · Within one week
You're matched with one dedicated concierge — by name — and you meet them in person, at home, before anything begins. They learn your preferences, your household, and your priorities directly from you.
If the match isn't right, we replace them. That's a standing guarantee.
Step 03 · First two weeks
Together you set the first priorities and we put them in writing: what gets handled, in what order, who to call, and what family members will and won't be told. You approve it, and you control it.
Any home safety or retrofit needs are identified here, with real estimates.
Step 04 · Every week after
Text or call your concierge directly. They coordinate vetted providers, keep the household running, attend the appointments that matter, and check in monthly in person.
One call instead of ten — and one accountable person who already knows the history.
The first conversation is free, and it's a conversation — not a sales call.